I’ve had my share of problems with my black Macbook!! Two hard disk crashes (one was before I got Time Machine and was not pleasant) and now a swollen battery. The first symptom was that I found my trackpad was behaving weird – keys sticking, cursor jumping all over the place. A little search led me to this – and that’s when I realised the problem is with the swollen battery pushing up on the trackpad!
Each time I’ve had a problem with my hard disks, I have got immediate replacements since I have the Apple Care Protection Plan but it’s going to expire in October, after three years. It’s great to deal with Apple Support really for these issues – tech support really knows their stuff, and take no time to decide it’s time to replace parts. More, their service centre folk in Mumbai are cool too – place a call to them, they actually pickup from and deliver back to my home. When my hard disk crashed last year, I had the old OS – and the service centre guys actually loaded Leopard for me, and gave me a CD too. For free.
I got the swollen battery picked up today, and they’ve promised to send me a new one tomorrow. Through all this, I’ve not had to pay a single paise! But after October I will have to – perhaps it’s time to buy a new Mac. With my kind of luck (and perhaps rough usage) it won’t be worth keeping my 3-year old Macbook going without the Protection Plan!