Just discovered Tricia Wang’s really super blog, Cultural Bytes, thanks to Experientia‘s blogpost on Ethnography’s contribution to values in technology design and use. She’s blogging her way through her research on the socio-cultural contexts of technology usage in low-income communities and migrant communities in Mexico and China. Lots to learn!!
“My talk today is about how I came into my research at Nokia wanting to answer the question: how can ethnographers contribute to the product design process of a mobile device? Ethnographically grounded research for technology use is a method that aims to reveal users’ values, beliefs, and ideas. Nokia was one of the first mobile companies to concertedly hire ethnographers as part of its design process, In the mid to late nineties, Nokia changed the mobile industry forever by creating affordable, user friendly phones. More than a decade later, the hardware mobile phone market is nearing saturation. With Nokia transitioning from a company that produces hardware to software, how can ethnographically driven research provide strategic insights for this shift?”
Here’s her slideshow: